Counties are required to adopt general standards in the planning, implementation, and evaluation of programs and services provided with MHSA funds. These standards support a system of culturally responsive, person-centered care. They must be embedded within and continuously addressed throughout counties’ MHSA Plans and Updates.

» Community Collaboration:

a process by which clients and/or families receiving services, other community members, agencies, organizations, and businesses work together to share information and resources in order to fulfill a shared vision and goals. (Source: 9 CCR § 3200.060)

» Cultural Competence:

incorporating and working to achieve each of the goals listed here and in the link below into all aspects of policy-making, program design, administration and service delivery. Each system and program is assessed for the strengths and weaknesses of its proficiency to achieve these goals. The infrastructure of a service, program or system is transformed, and new protocol and procedure are developed, as necessary to achieve these goals.

View the cultural competence goals at 9 CCR § 3200.100

» Client-Driven:

the client has the primary decision-making role in identifying his/her needs, preferences and strengths and a shared decision-making role in determining the services and supports that are most effective and helpful for him/her. Client driven programs/services use clients’ input as the main factor for planning, policies, procedures, service delivery, evaluation and the definition and determination of outcomes. (Source: 9 CCR § 3200.050)

» Family-Driven:

families of children and youth with serious emotional disturbance have a primary decision-making role in the care of their own children, including the identification of needs, preferences and strengths, and a shared decision-making role in determining the services and supports that would be most effective and helpful for their children. Family driven programs/services use the input of families as the main factor for planning, policies, procedures, service delivery, evaluation and the definition and determination of outcomes. (Source: 9 CCR § 3200.120)

» Wellness, recovery, and resilience-focused:

planning for services shall be consistent with the philosophy, principles, and practices of the Recovery Vision for mental health consumers:

(1) To promote concepts key to the recovery for individuals who have mental illness: hope, personal empowerment, respect, social connections, self-responsibility, and self-determination.

(2) To promote consumer-operated services as a way to support recovery.

(3) To reflect the cultural, ethnic, and racial diversity of mental health consumers.

(4) To plan for each consumer’s individual needs.

(Source: WIC § 5813.5(d))

» Integrated service experiences for clients and their families:

the client, and when appropriate the client’s family, accesses a full range of services provided by multiple agencies, programs and funding sources in a comprehensive and coordinated manner. (Source: 9 CCR § 3200.190)