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Home / Resources / Crisis Counseling Skills
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Crisis Counseling Skills

Source: Substance Abuse and Mental Health Services Administration (SAMHSA)

Resource Type: Video or Multimedia

Focus Population: Peers, People who have experienced Trauma

Topics: Crisis Response System, Mental Health Treatment, Peer Support

This Substance Abuse and Mental Health Services (SAMHSA) Disaster Technical Assistance (DTAC) video demonstrates exemplary crisis counseling skills such as active listening and provides Crisis Counseling Assistance and Training Program (CCP) staff with tips for working with survivors through all stages of recovery. It depicts role play scenarios and provides suggestions to improve active listening skills and help CCP staff assist angry survivors.

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Need help? Contacting Crisis Text Line - text COURAGE to 741741
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These resources are not intended to take the place of emergency care or professional care by a clinical provider such as a doctor, nurse practitioner, or physician’s assistant. If you or someone you know is experiencing an immediate crisis, please seek help by contacting Crisis Text Line (text COURAGE to 741741), the National Suicide Prevention Lifeline (dial 1-800-273-8255).

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